# Refund & Return Policy
Last updated: [Jan 1st, 2026]
Thank you for shopping at ESHINE PRECISION MOLD CO., LIMITED (eshinemold.com). If you are not entirely satisfied with your purchase, we're here to help.
### 1. Returns
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
### 2. Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
### 3. Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
### 4. Contact Us
If you have any questions on how to return your item or our refund policy, contact us at:
sales@eshine.group
ESHINE PRECISION MOLD CO., LIMITED
ROOM S239, 2/F THE CAPITAL, 61-65 CHATHAM ROAD SOUTH, TSIM SHA TSUI, KOWLOON, HONG KONG